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Creative Review: McDonald’s and Harper Collins

Paul Iaquaniello, creative director at Space, reviews the McDonald’s promotion in partnership with Harper Collins which offered free books with Happy Meals.

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Opinion: Embrace loyalty programmes or risk losing customers

ICLP, the loyalty marketing and customer relationship management company, is calling on UK retailers to adopt customer loyalty programmes as a means of surviving the tough economic climate.

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Opinion: Loyalty my arse

Craig Smith, planning director at Wax Communications, looks at how even the most loyal coffee drinker can be encouraged to switch their allegiance by constantly being offered something new and excitin ...